GENERAL INFORMATION

1. PLACING ORDERS:  Orders may be sent in by E-mail, mail, or fax.  If sending by fax, use the “extra-fine” mode for any artwork sent for best resolution. 
2. ARTWORK:  E-mailed electronic art files are best, in either .eps, .ai, .tiff or .jpg format.  E-mail to Ann@dfmfg.net.net
3. SET-UP charges for screen printing are: $50.00 (v) per color.  
4. RUNNING CHARGE for screen printing is $0.60(v) per color per location.
5. PAPER PROOFS are provided via fax at no charge.  
6. CHANGE OF INK charge is $ 15.00 (v)  
7. MINIMUM ORDER QUANTITY (MOQ) is 50 pcs.   
8. LESS THAN MOQ charge is $20.00 (v).
9. COMBINED QUANTITY Styles may be combined on one order to determine your quantity price, all art screened on one order must be the same.
10. PANTONE COLOR MATCH CHARGE is $ 13.00 (v) per color.
11. TYPESETTING charge is $ 15.00 (v) per color.
12. HEAT TRANSFER charge is $2.50 net.  No set up cost.
13. RUSH CHARGE (2-3 days) Rush orders can be done on request, call for details and schedule.
14. EMBROIDERY is available, provide logo electronic art file, and final embroidery size required, for custom quote. 
15. IN HANDS COMPLETION DATE REQUIRED:  Please advise on all orders. 
16. CUSTOM ORDERS AND DESIGNS are available from our factory in China, please call with all requirements.  MOQ is between 600 and 1000 pieces per item and production time is approx. 45-60 days.
17. INVENTORY : Bags available from inventory, with screened logos, average 5-6 days for production after your paper proof approval.  
18. RETURNS.  No bags may be returned without prior written authorization for good cause.  Call with your request details.
19. TERMS.  We can offer 30 days Net terms to prior authorized Promotional Products Distributors on approved credit.  Please provide your association membership number, ASI, PPAI, or Sage.  There is a 1.5% per month charge on past due accounts.  C.O.D. orders require a 70% deposit.
20. CHARGE CARDS: We accept Visa, Mastercard, and American Express.
21. SHIPMENT:  We normally ship UPS ground, unless otherwise specified on you order.  Please provide your shipping account number or arrange for freight to be billed on your open credit account and invoiced with your order.
22. SHIPPING POINT: domestic inventory shipments are from Southern California, Zip 91732 .  Custom orders are quoted LDP Southen California, or FOB China per your request.
23.  SAMPLES:  We provide limited blank samples for your clients’ approval at no charge via specific request.
24. INDEMNIFICATION: The customer (you) warrants that they have the right to use the marks, symbols, or designs depicted in the artwork and shall indemnify and hold DF Mfg. harmless in any infringement action as a result of printing the artwork.